Frequently Asked Questions
Everything you need to know about our high-performance gear.
How does the HydroFreeze cooling technology work?
Our proprietary HydroFreeze technology uses moisture-wicking fibers to pull sweat away from your body and disperse it across the fabric surface, creating a natural cooling effect as it evaporates.
What is your return policy for worn athletic gear?
We offer a 30-day satisfaction guarantee. If your gear doesn't perform to your expectations during a workout, you can return it for a full refund or exchange, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping at checkout for athletes who need their gear ready for the next game.
Are Arctic Cool products machine washable?
Yes, all our apparel is machine washable. For best results and to maintain the cooling technology, we recommend washing in cold water and tumble drying on low heat without fabric softeners.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.